How can we help?

Common questions

Quick answers

Managing your subscription

Subscriptions are billed through your Apple ID, not by us directly. To view, change, or cancel:

• Open the Settings app on your iPhone.
• Tap your name at the top, then Subscriptions.
• Select Summarise Visually and choose to cancel or change your plan.

If you cancel before your 3-day free trial ends, you won't be charged. After cancelling, you keep access until the end of the current billing period.

Restoring purchases

Got a new device, or reinstalled the app? Open Settings inside Summarise Visually and tap Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe.

Refunds

All purchases are processed by Apple, so refunds are handled by Apple too. Visit reportaproblem.apple.com, sign in, and select the purchase to request a refund.

A summary failed or looks wrong

• Check that you have an active internet connection — summaries are generated in the cloud.
• Very long articles or paywalled / login-only pages may not load fully. Try copying the text and pasting it directly.
• For YouTube links, the video needs available captions for the best results.
• Still stuck? Tap the same source again to re-run, or switch modes to regenerate.

The Share extension isn't appearing

From any app, tap the Share button, scroll the row of app icons, and tap More to enable Summarise Visually. Once enabled you can send text and links straight into the app.

Deleting your data

Your summary history is stored on your device. Delete individual summaries with a swipe in History, or remove everything by deleting the app. Nothing is tied to a personal account on our side.

Still need a hand?

Email us at heniykb@gmail.com and we'll get back to you. Including a screenshot and your iOS version always speeds things up.